International J. of Information Management 26(1)

International Journal of Information Management
Volume 26, Issue 1, Pages 1-88 (February 2006)

Gathering and applying evidence of the impact of UK university libraries on student learning and research: A facilitated action research approach
Sharon Markless and David Streatfield

Information technology and learning: Their relationship and impact on organisational performance in small businesses
Josefa Ruiz-Mercader, Angel Luis Merono-Cerdan and Ramon Sabater-Sanchez

Problems in measuring effectiveness in software process improvement: A longitudinal study of organizational change at Danske Data
Jakob Iversen and Ojelanki Ngwenyama

An integrated approach to process and service management
Forbes Gibb, Steven Buchanan and Sameer Shah

Beyond critical success factors: A dynamic model of enterprise system innovation
Stephen F. King and Thomas F. Burgess

Resources and incentives for the adoption of systematic software reuse
Karma Sherif, Radha Appan and Zhangxi Lin

Case study
Improving debt collection processes using rule-based decision engines: A case study of Capital One
Amita Goyal Chin and Hiren Kotak