Library + Information Update
Vol 4 (12), DECEMBER 2005
FEATURES
Interview: Kate Greenaway Medal winner Chris Riddell
Assessing impact: Christine Urquhart
Research: the basis of progress: Eric Davies
Time will tell: how to measure the impact of the PN: Margaret Kendall and Jenny Craven
Public libraries in Japan: Sandra Parker
How do others see us? Mystery visiting in service evaluation: Jan Clark
Mystery shopping in banking: Kate Purcell
Turning training into qualifications: Rhona Arthur
Keeping Watch: tracking down copyright-holders: David Sutton
Library + Information Update 4(12)
