Library + Information Update 4(12)

Library + Information Update
Vol 4 (12), DECEMBER 2005

Interview: Kate Greenaway Medal winner Chris Riddell

Assessing impact: Christine Urquhart

Research: the basis of progress: Eric Davies

Time will tell: how to measure the impact of the PN: Margaret Kendall and Jenny Craven

Public libraries in Japan: Sandra Parker

How do others see us? Mystery visiting in service evaluation: Jan Clark

Mystery shopping in banking: Kate Purcell

Turning training into qualifications: Rhona Arthur

Keeping Watch: tracking down copyright-holders: David Sutton